Privacy Policy

Litania Healthcare Professional Services Ltd

Litania Healthcare Professional Services Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information about people who contact us, use our website, make an enquiry, apply for a role, or receive care and support from our service.

We process personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, CQC requirements and relevant UK health and social care legislation.

1. Who We Are

Litania Healthcare Professional Services Ltd provides supported living, domiciliary care, complex care and specialist support for people with mental health needs, learning disabilities and autism across Nottingham, Derbyshire and surrounding areas.

For data protection purposes, Litania Healthcare Professional Services Ltd is the Data Controller for the personal information we collect and use.

Address:
Office 27-28 Mercury House, North Gate, Nottingham NG7 7FN

Telephone: 0800 0025362   Email: info@litaniahealthcareps.com

2. Information We May Collect

Depending on how you contact or use our services, we may collect:

• Name, address, telephone number and email address
• Date of birth and emergency contact details
• Care needs, support requirements and personal preferences
• Health information, medical history, medication details and risk assessments
• Mental health, learning disability, autism or complex care information
• Details of family members, representatives, GPs, social workers or other professionals
• Care assessments, support plans and daily care records
• Website enquiry, callback, review or application form details
• Recruitment, employment or training information where relevant

Health, care and support information is treated as sensitive information and handled with extra care and confidentiality.

3. How We Use Your Information

We use personal information to:

• Respond to enquiries and requests for information
• Arrange assessments and discuss care or support needs
• Create, deliver and review personalised care and support plans
• Provide safe, effective and person-centred care
• Communicate with families, representatives and professionals where appropriate
• Maintain accurate care records
• Meet safeguarding, legal, regulatory and CQC responsibilities
• Improve the quality and safety of our services
• Manage recruitment, employment and general business administration

4. Our Lawful Basis

We only use personal information where we have a lawful reason to do so. This may include consent, contract, legal obligation, vital interests, public task or legitimate interests.

Where we process health or care information, we do so because it is necessary for the provision of health or social care, safeguarding, legal obligations, or where explicit consent has been given where required.

5. Who We May Share Information With

We only share information when necessary, appropriate and lawful. This may include sharing information with:

• GPs, nurses, therapists and healthcare professionals
• Social workers, local authorities and commissioning teams
• Hospitals, emergency services and community health teams
• Family members, representatives or advocates where appropriate
• CQC, safeguarding authorities or other regulatory bodies
• Professional advisers, IT, payroll, HR or accounting providers where required

We do not sell personal information to third parties.

6. Confidentiality and Record Keeping

We take confidentiality seriously. Care records are maintained to support safe, effective and consistent care.

Only authorised staff and relevant professionals may access personal information where they have a legitimate reason to do so. We keep records securely and in line with data protection law, CQC requirements and our internal policies.

7. Safeguarding and Legal Duties

There may be times when we need to share information without consent, such as where there is a safeguarding concern, risk of harm, medical emergency, legal requirement or regulatory request.

In these situations, we will only share information that is necessary and proportionate.

8. How Long We Keep Information

We only keep personal information for as long as necessary to provide services, meet legal and regulatory requirements, manage records, and protect the safety and rights of the people we support.

When information is no longer needed, it will be securely deleted, destroyed or anonymised.

9. Website, Cookies and Online Forms

When you use our website, we may collect basic technical information such as your IP address, browser type and pages visited.

If you complete an online form, such as an enquiry, assessment request, review or job application, we will use the details provided to respond to your request and manage the relevant service.

Our website may use cookies to help it work properly and improve user experience. Please see our Cookies Policy for more information.

10. Your Rights

Under UK data protection law, you have rights over your personal information. These may include the right to:

• Access a copy of your personal information
• Ask for inaccurate information to be corrected
• Ask for information to be deleted in certain circumstances
• Ask us to restrict or object to certain uses of your information
• Withdraw consent where we rely on consent
• Complain if you are unhappy with how your information is handled

Some rights may be limited where we are required to keep information for legal, safeguarding, care or regulatory reasons.

11. Contact Us

If you have any questions about this Privacy Policy or how we use personal information, please contact:

Litania Healthcare Professional Services Ltd
Office 27-28 Mercury House, North Gate, Nottingham NG7 7FN

Telephone: 0800 0025362   Email: info@litaniahealthcareps.com

You also have the right to complain to the Information Commissioner’s Office at www.ico.org.uk if you are unhappy with how your personal information has been handled.

Last updated: 01/06/26